If you weren't able to get your question answered with the help from a Support Article, you can submit a ticket to our Technical Support team for additional assistance. You do not have to be logged in to submit a request from our Help Center.
You can submit a support request at the foot of each support article.
First, select either a General Customer Support or Billing & Invoicing Help option when you create a ticket. For support about your subscription with Vivian, receiving invoices, or statements, submit a Billing support request.
When you submit a General Customer Support ticket, we ask that you complete all required fields and provide as much information as possible, and then hit the "Submit" button for your request.
Try to provide as many details about your experience as you can. For example, if you're reaching out about a Job posting that's wrong, try to include the Job ID of the job impacted and explaining what the job should look like when it's fixed, as this will allow the support team to resolve your question in a more timely manner.
Helpful details for troubleshooting could include:
- Providing step by step details to navigate to the area of the issue.
- Sharing the recruiter or candidate name and email address that was impacted.
- Explaining the results of your experience such as an error message.
- What are the expected results?
- Please attach any (full screen) screenshots you might have available.
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