New Recruiter Inbox (Travel Agencies) - October 2023

Respond up to 90 minutes faster with our new Inbox design 

Watch this video to see the changes we've made

We changed the default view from “New” to “All Active” conversations. With this change, you can keep better tabs on all conversations needing a response. This change not only helps you respond more quickly but also helps you keep conversations going. Conversations on Vivian with multiple exchanges have a 4x higher placement rate than those without. 

Access tools to do your job more easily

We moved things around so they’re easier to use when you’re having a conversation with a candidate: 

Resources: Job, Profile and Tools are now clearly labeled as tabs next to the conversation window 

Quick Actions: Schedule interview, Transfer, Set a reminder, Change application stage and End conversation are now in a dropdown menu inside the chat 

"Response Needed" Notification Now Updates Faster

We understand that the lingering "Response Needed" notification has been a source of frustration. Starting today, your Inbox will update in real-time when you respond to candidates. Specifically, the "Response Needed" notification will promptly disappear as soon as you send a response. No more waiting for up to an hour for it to clear. 

“Response Rate” Calculated in Real Time 

In addition to the immediate notification resolution, your response rate metric in your dashboard will also update in real-time so you can stay on top of your performance and prioritize who to respond to first. Additionally, suspensions and reinstatement will happen in real-time – no more delays in recognizing an improved response rate! 

All these changes have led to big results. Recruiters who have used our new Inbox have been able to respond to candidates up to 90 minutes faster than before. For hot jobs, that can make a huge difference in getting a candidate submitted and placed. 

FAQs

Do stages work differently now?

No, they function exactly the same as they did before this update. Only the design has changed.

I’m not a travel agency, how come my inbox looks differently? 

Organizations hiring for full time and per diem roles will get these updates very soon.  

What is the meaning of each filter for messages requiring response?

• Inbound application - You have a new application you received by lead routing
• Application to proposal - A candidate applied to a job you proposed
• Confirm placement - You have been requested to confirm a candidate’s placement
• New document - A candidate uploaded a new document
• New transfer - You received a new transfer and you haven’t  messaged them yet