Customers Who Opt for a Self-Serve Subscription Plan

Vivian's Self-Serve Support Plan empowers customers to get the most out of their subscriptions using online resources that are available and accessible at all times. 

Help Center

Product Support

While you no longer have access to a dedicated Customer Success Manager (CSM), you still have full access to our Help Center. You can easily visit our Help Center at any time by going to support.vivian.com or by clicking on the "Help" icon while you're logged in to your Vivian profile. You can find the "Help" icon in the top-right corner of your Vivian profile home page.

Recruiter Playbook

In addition to the Product Support, you can also find Recruiter Playbooks in our Help Center. Recruiter Playbooks offer best practices and recommendations for recruiters while they are utilizing the Vivian platform. We highly recommend sharing the Recruiter Playbook with your newest Vivian users.
You can find the Recruiter Playbook for Lead-Based plans here.
You can find the Recruiter Playbook for Success-Based plans here. 

Technical Support

If you aren't finding the support you need on our Help Center, you are welcome to contact our Technical Support team for additional assistance. In most situations, the ATS Troubleshooting, Job Feed, and Lead Imbalance support articles will have explanations for the most common experiences you might encounter. If you're finding that what you've recently experienced doesn't seem to fit what is described in our articles listed above, please feel free to submit a support request with our Technical Support team and we'll be happy to assist you!

Credit Overages and Contract Renewal

If you would like to add additional credits to your subscription for the month or discuss your contract renewal with Vivian, please visit our support article here to learn more about how to get started. 

Please feel free to refer to the flyer we've included in this support article to reference any of the information we've covered here. We also encourage you to share this flyer with any new teammates you may have recently added to your agency on Vivian. 

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